Welcome to the website, applications, and services of Virgin Power & Engineering Pvt. Ltd. (“Company,” “we,” “us,” or “our”). By accessing or using our website, mobile applications or services (collectively, the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please discontinue use immediately.

TABLE OF CONTENTS

1. Agreement to Terms
2. Intellectual Property Rights
3. User Representations
4. Prohibited Activities
5. User Generated Contributions
6. Contribution License
7. Submissions
8. Site Management
9. Term and Termination
10. Modifications and Interruptions
11. Governing Law
12. Dispute Resolution
13. Corrections
14. Disclaimer
15. Limitations of Liability
16. Indemnification
17. User Data
18. Electronic Communications, Transactions, and Signatures
19. Miscellaneous
20. EV Charging and Solar Services Specific Terms
21. Contact Us

1. Agreement to Terms

By accessing or using our Site or services, including EV charging, solar installations or related services, you acknowledge that you have read, understood, and agree to these Terms. We may update these Terms at any time and your continued use constitutes acceptance of the changes.

2. Intellectual Property Rights

All content on the Site, including software, graphics, text, images, videos, and trademarks are owned or licensed by us. You may use the content only for personal, non-commercial purposes. Unauthorized copying, distribution or commercial use is strictly prohibited.

3. User Representations

• You are at least 18 years old and legally capable of entering contracts.
• You will comply with these Terms and all applicable laws.
• You will not use the Site for illegal or unauthorized purposes.

4. Prohibited Activities

• Interfere with the operation of the Site, services, or connected networks.
• Upload harmful software or viruses.
• Attempt to gain unauthorized access to accounts or systems.
• Misrepresent yourself or impersonate others.
• Use services to compete with Virgin Power or generate unauthorized revenue.

5. User Generated Contributions

Users may submit feedback, suggestions, or content only where explicitly allowed. You represent that your contributions:

• Do not infringe intellectual property rights.
• Are not harmful, offensive, or illegal.
• Do not violate privacy or publicity rights of third parties.

6. Contribution License

By submitting feedback or suggestions, you grant us a worldwide, royalty-free license to use, modify, or distribute such contributions. You retain ownership, but we may use them without compensation.

7. Submissions

Any submissions, ideas, or suggestions regarding the Site or services are non-confidential and become our property. We may use or disseminate them without compensation.

8. Site Management

We may monitor activity, remove harmful content, or restrict access to protect our rights and maintain the Site.

9. Term and Termination

We may suspend or terminate your access for any reason, including violations of these Terms. Post-termination, you may not register new accounts under your name or any third party’s name.

10. Modifications and Interruptions

We may change, modify, or remove content or services at any time without liability. Service interruptions may occur for maintenance or technical reasons.

11. Governing Law

These Terms are governed by the laws of India, and the courts of Ernakulam, Kerala have exclusive jurisdiction.

12. Dispute Resolution

Disputes will be resolved individually. Class-action or representative claims are not permitted. Certain disputes, such as intellectual property rights violations or injunctions, may bypass arbitration.

13. Corrections

We may correct errors, inaccuracies, or omissions in the Site content at any time without notice.

14. Disclaimer

The Site and services are provided “as-is” without warranties. We do not guarantee uninterrupted access, accuracy of content, or safety from viruses or third-party actions.

15. Limitations of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of the Site or services. Our maximum liability is limited to the amount paid, if any, by you for the service.

16. Indemnification

You agree to indemnify and hold harmless Virgin Power & Engineering Pvt. Ltd., its affiliates, and employees from claims arising from your use of the Site or violation of these Terms.

17. User Data

You are responsible for the accuracy and backup of any data submitted to the Site. We are not liable for data loss or corruption.

18. Electronic Communications, Transactions, and Signatures

You consent to electronic communications and records. Electronic signatures are valid and binding for all transactions and notices.

19. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement. Waiver or invalidity of any provision does not affect other provisions.

20. EV Charging and Solar Services Specific Terms

Mobile Recharge Application Download

• Acceptance of Terms: By downloading or using the App, you agree to be bound by these Terms.
• Registration & Security: You must provide accurate info and secure your credentials.
• Use of the App: For personal, lawful use only. Do not disrupt operations.
• Privacy Policy: Use of the App is subject to our Privacy Policy.
• Intellectual Property: All rights reserved by us. No copying or modification without consent.
• Termination: We may suspend/terminate for violations.
• Changes: Terms may be updated; continued use means acceptance.
• Governing Law: Governed by Indian law, disputes resolved by arbitration.

Refund Policy

• Eligibility: Refunds apply only to failed recharge transactions. No refunds for successful transactions.
• Process: Requests must be made within 1 working day with full details. Approved refunds credited to Ve Chaarge wallet.
• Verification: Refunds processed only if transaction is verified as failed.
• Timeframe: Refunds within 7 business days (subject to payment provider delays).
• Disputes: Recharge disputes handled case-by-case by support team.
• Changes: Refund Policy may be revised anytime with immediate effect.

Solar Services

• Projects subject to local regulations and approvals.
• Users must provide accurate site information.
• No liability for delays caused by approvals, force majeure, or third parties.
• Warranties follow manufacturer and contractual terms.

21. Contact Us

For questions or complaints regarding these Terms, you may contact:
Virgin Power & Engineering Pvt. Ltd.
Email: sales@vsolarindia.com
Phone: +91 7356606656, +91 6238449179
Address: Ro: Shop No.3, 1st Floor ,No.159/34,Sulikunte Village