Virgin Power & Engineering Pvt. Ltd. (“Company”, “we”, “our”, “us”) operates in Solar Energy Solutions (EPC, O&M, and allied services) and EV Charging Services (Ve Chaarge) across Kerala and India. This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit our website, use our mobile applications, EV charging stations or engage with our solar services.

1. Scope & Applicability

• Visitors to our website(s)
• Users / customers of our EV charging network (Ve Chaarge)
• Clients engaging us for solar / energy services (EPC, O&M, project consultancy)
• Any other person who submits personal information to us

This policy does not cover third-party websites linked from our site unless explicitly stated.

2. Types of Information We Collect

1. Identity & Contact Data – Name, email, phone number, billing/delivery address, organization name (if B2B)
2. Account / Credentials – Username, password, login credentials (if you register)
3. EV Charging / Usage Data – Charging session details, station location, vehicle model (if provided), session ID, transaction ID
4. Payment & Billing Information – Payment method, billing address, invoices
5. Technical / Device / Network Data – IP address, device type, browser, OS version, mobile identifiers
6. Cookies & Tracking / Analytics Data – Cookies, web beacons, analytics logs
7. Communications / Feedback – Messages sent via forms, support, or email
8. Machine / System Data – EV charging equipment logs, consumption, diagnostics (anonymized wherever possible)
9. Location Information – Device/vehicle location for charging, billing, navigation
10. Other Data – Voluntary survey responses, feedback, requests

3. How & Why We Use Your Information

• Deliver Services (EPC, O&M, EV charging sessions, invoices)
• Communications (notifications, confirmations, support)
• Improve & Optimize (usability, analytics, fraud prevention)
• Compliance & Legal (laws, disputes, enforcement)
• Marketing / Promotions (with your consent)
• Consent Clause: By using our services, you consent to data collection as per this policy.

4. Data Sharing and Disclosure

We do not sell personal data. We may share with:

• Service providers (payment gateways, IT vendors)
• Affiliates / business partners
• Government / regulators (when required by law)
• Franchisees / authorized partners (EV charging, billing, support)
• Business transfers (mergers, acquisitions)

5. Data Retention

We retain data only as long as needed for business, compliance, audits, or disputes. Data no longer required is securely deleted or anonymized.

6. Data Security

We use encryption, firewalls, access controls, and secure servers. In case of a breach, we will notify affected users and authorities.

7. Cookies, Tracking & Analytics

We use cookies for functionality, analytics, and personalization (with consent). You may manage cookies in your browser settings.

8. Your Rights & Choices

You may exercise rights to access, correct, delete, restrict, object, withdraw consent, or request data portability, subject to verification and applicable law.

9. Children’s Privacy

We do not knowingly collect data from individuals under 18.

10. International Data Transfers

Data may be processed outside India with adequate legal safeguards.

11. Updates to This Policy

Policy may be updated; changes will be posted with a “Last Updated” date. Major updates may be communicated directly.

12. Contact Information

Virgin Power & Engineering Pvt. Ltd.
Registered Office: Abel’s Nest Building, Cheria Vappalassery, South Angamaly, Ernakulam, Kerala-683573
Email: Info@vsolarindia.com
Phone: 7356606656